The first step was to secure top-down senior management support – a necessary enabler for any company-wide project, including Skype’s. Once executive buy-in had been achieved, Disney built an internal, centralized infrastructure that supports dozens of its different companies with rule-based, on-demand technology, capable of answering business use cases and problems that Disney couldn’t deal with before. And the results have been significant: When it comes to managing labor resources, accuracy improved by 20 percent, so not only is Disney now operating more cost efficiently, but the project paid for itself in one year, just from the labor savings alone.

I love Disney; respect the Mouse.